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There is no way to tell how she became the way she is, what caused it, etc. A psychologist would need to spend several sessions with her to determine that.
As for how to handle someone like this practically, you need to be clear, complete, and concise. For instance, when she says the cleaners didn't get the house "clean enough," you need to ask her to show you all the areas that aren't cleaned to her specifications. Then you can decide if she is just being unreasonable or if the specific areas aren't really clean. In any case, the only acceptable solution if it isn't clean to an average person is to have the areas recleaned. What you say to your cleaners is really none of her business. When you talk to their supervisor and request a recleaning, it will the supervisor's job to discuss expectations with the cleaners.