Deardebra : Thank you for your question.
Deardebra : The reason why people are insulting is because they are either jealous or do not feel good about themselves so they put others down.
Deardebra : It is inconsiderate for someone to be insulting and being this way gets you nowhere.
Deardebra : What people do not realizeis if your nice you get more in return. When a customer is nice you waant to go that extra mile to be good to them. But when someone is insulting you do not even want to deal with them as a customer.
Deardebra : The best way to handel someone like this is to say soemthing positive some times people do not even know they are being rude. It is best to just be positive and not listen to this type of negativity. You want to focus on the customers that are nice too you.
Deardebra : Some times people feel the need to be in control and some times peopLe just can not realte with others properly. It could have been how they were raised
Deardebra : Some times people have so much on their minds and they could be having a bad day that they take it out on others. People often can not balance their lives to seperate what is going on in their lives that they do not see how rude they are being.
Deardebra : The next time this person is your customer, great them with a smile and be very positive, no matter what insult they say just smile.
Deardebra : It is very hard to change a person that is this way. It is wrong to insult anyone and this person should be told that they are insulting, but I feel the way to handle it is be nice and hopefully they see it is better to be nice and treat people with kindness.
Deardebra : People when they do not feel good about themselves they find fault in others so that people can not see that they do not feel good about themselves. They hide behind behind this negative exterior appearing that they are strong and in control. But what really ia happening is they do not want others to know they feel weak and some times overwhelmed about life.
Deardebra : Thank you again for your question.