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My remote isn't working. I don't have the button inside or
My remote isn't working. I don't have the button inside or outside the battery compartment to make sure the remote is paired with the roku stick. What should I do? … read more
syseng
syseng
Bachelor's Degree
14,118 satisfied customers
I am watching the little circle go around more than the
I am watching the little circle go around more than the actual program. My modem has been checked as it is brand new, so now I am thinking it might be the Roku … read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
Both out Rokus are saying we have no internet connection
Both out Rokus are saying we have no internet connection when we try to watch a channel but it says we have good/excellent connection when we check connection. … read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
When I try to select play on any movie, it won't engage but
When I try to select play on any movie, it won't engage but the message "add to watchlist" is my only choice. This is a new development this week. I have unplugged and reconnected my ROKU to no advant… read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
Can't find my WiFi on my roku. I can it was connected came
Yes I can it was connected came back in from outside it was booted so I restarted it to factory … read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
My roku premere+ was working fine. now goes to home screen
my roku premere+ was working fine. now goes to home screen but won't launch any channel. shows channel title on screen then automatically returns to home. voice command results in showing system error… read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
I have a Roku 3. Last evening it the landing page came on
I have a Roku 3. Last evening it the landing page came on but it wouldn't change to Home, tho' it had been working fine during the day. I changed the batteries in the remote but it still didn't work.T… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
737 satisfied customers
Cannot bring up channels. Cannot bring up channels. Today.
Today. Last time we used it was last night. My husband said to tell you that it won't go past the home channel. … read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
I'm helping a friend. Roku3 worked for a while and then
I'm helping a friend. Roku3 worked for a while and then stopped. We get the dancing logo but can't get beyond that. I've changed batteries, pressed the reset, plugged unplugged. Help! … read more
Shahid
Shahid
Technician
High School or GED
1,137 satisfied customers
Last night everything fine. Today can't connect past “Roku”
Hi. Last night everything fine. Today can't connect past “Roku” swirling around screen. I am connected. I am updated. I have unplugged from tv and electric outlet??? … read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
I just lost power for about 20 min. When it came back on, my
I just lost power for about 20 min. When it came back on, my Roku will not contect to my internet even though my internet is fine.When I try to trun on my TV, all I get is the name roku with the lette… read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
I can't get YouTube TV to load to my TV Roku. Speed is good.
I can't get YouTube TV to load to my TV Roku JA: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device? Customer: Yes. Speed is good JA: Have you tried re… read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
I have a Roku Steaming Stick Model 3810, I keep getting the
I have a Roku Steaming Stick Model 3810, I keep getting the sign Low/power and the unit won't play. I check with support and they said I need to get my power from the plug in at the wall. But I don't … read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
I have been trying to get my Roku to open youtube for HOURS,
I have been trying to get my Roku to open youtube for HOURS, When I put in the code the red lime at the top keeps moving but nothing happens. I even have my credit card in but cannot get youtube tv to… read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
Can't connect to my streaming channels. Sanyo about 5 years
When roku comes up with channels the remote doesn't respond. New batteries … read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
I am getting an error message when I try to watch a football
I am getting an error message when I try to watch a football game on ESPN3. Everything else works fine, and I previously was able to get these games. … read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
Our Roku is going. Roku 1 and is about 3 years old.
Yesterday. We turned it on and the remote did not work. We changed batteries and still did not work. Then we rebooted the unit and still no remote. So we left it for later. Then we came back in about an hour and the Roku was going crazy. The left column was scrolling down and would not stop. We unplugged it and waited overnight and replugged it in and it was doing the same. Scrolling down very quickly and could not be stopped. When we pushed a button like "home" the right side would go to the "home" area but the left side kept scrolling down as fast as before. I tried going to the regular cable channels but the screen would automatically return to Roku page....and the scrolling. I had to pull the plug before we could watch regular cable TV. … read more
Nathan
Nathan
Technician
Bachelors of Science
1,524 satisfied customers
When I set my TV for the channel I use for streaming
When I set my TV for the channel I use for streaming channels, the only thing I see is the digital time bouncing around the screen. … read more
Shahid
Shahid
Technician
High School or GED
1,137 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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