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I'm trying to stream a Amazon Prime show I've been watching.
I'm trying to stream a Amazon Prime show I've been watching. When I select Amazon Prime Roku just loops me back to the same menu. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
572 satisfied customers
For the past 4 or5 days when I try to access Amazon prime
For the past 4 or5 days when I try to access Amazon prime the screen comes up that says contacting amazon and immediately disappears and the screen returns to all the choices of icons, Netflix still w… read more
electronicsguy
electronicsguy
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Bachelor's Degree
572 satisfied customers
I have a ROKU 4400X roku streamin meadia that I bought and
I have a ROKU 4400X roku streamin meadia that I bought and installed in 2016. I has been working fine until today. Now I can access all channels (Netflix etc.) except Prime. When I select Prime video … read more
electronicsguy
electronicsguy
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My new Roku quit working on Netflix. Last night I turned it
My new Roku quit working on Netflix. Last night I turned it off electric for 3 minutes an it worked. Tonight same thing, but after the 3 min restart it just happen again. Netflix says there's a proble… read more
electronicsguy
electronicsguy
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Bachelor's Degree
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I cannot access or log into my Amazon Prime Video on Roku
I cannot access or log into my Amazon Prime Video on Roku stick device. It only wants to sell me a subscription. I have a subscription. I am able to access my amazon prime video through my older Roku … read more
Richard
Richard
IT Manager
IT Manager, Consultant
7,082 satisfied customers
Unable prime video channel. Worked fine last week. Off/on --
menu fine (see netflix for example) all other channels seem okay … read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
502 satisfied customers
Our Roku works well at all times EXCEPT for with prime
Our Roku works well at all times EXCEPT for with prime video. if we click on prime video nothing happens. It just shoots us back to the place where we can pick netflix or hulu or prime video, etc. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
572 satisfied customers
My ROKU netflix has been working fine, then all of a suddden
My ROKU netflix has been working fine, then all of a suddden stopped. It now says no connectivity. Ahave unplugged and replugged all of the cables. The internet is working fine with the computer. I ha… read more
Larry Gillis
Larry Gillis
Electronics Technician, Graphic Designer
Associate Degree
16 satisfied customers
My 2nd Roku is not working. What do you mean? Roku + I just
I just got off phone with Spectrum. The internet is working fine. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,802 satisfied customers
Roku appears on the screen but I can't get my device to move
Roku appears on the screen but I can't get my device to move over to Netflix or amazon prime … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,802 satisfied customers
I have removed all the extra free channels on my Roku device
I have removed all the extra free channels on my Roku device and my 3 prime channels are Netflix, amazon prime, & hulu. BUT, since removing all the extra free channels, when I try to get onto Netflix … read more
Harry
Harry
2,803 satisfied customers
I just got a Roku stick last night and I can't get my amazon
I just got a Roku stick last night and I can't get my amazon prime on the tv screen … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,802 satisfied customers
We are getting a message "adcp unauthorised. Content
we are getting a message "adcp unauthorised. Content disabled. Please advise … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,802 satisfied customers
We were able to get Netflix over Roku last night but now
We were able to get Netflix over Roku last night but now when we try, even when we successfully log into Amazon Prime, we get a message that says "HDCP unauthorized. Content Disabled." when we try to … read more
Nathan
Nathan
Bachelors of Science
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I have a Roku stick on a Samsung plasma TV. I subscribe to.
I have a Roku stick on a Samsung plasma TV. I subscribe to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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Error code 014.40. Password is correct but won't connect to
Error code 014.40. Password ***** ***** but won't connect to my internet. Trying to watch netflix. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
572 satisfied customers
I am having the same problems described here with Amazon
I am having the same problems described here with Amazon Prime-- it runs for a few minutes, then freezes.... after several minutes reloads for several minutes... then runs for a few minutes then freez… read more
Richard
Richard
IT Manager
IT Manager, Consultant
7,082 satisfied customers
My Roku player is going crazy. Remote did not seem to be working.
My Roku player is going crazy. Remote did not seem to be working. Put in new batteries. Still did not work. Left it for a day. Somehow Roku fed off my TV remote and would scroll through my Netflix que… read more
Anthony F.
Anthony F.
Owner
High School or GED
11 satisfied customers
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Meet the Experts:

Louie

Louie

Technician

853 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

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LOAJ3256

LOAJ3256

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328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

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BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

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FCC Commercial License, ASEET, BSCS

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Neil

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Shaheen

Shaheen

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Chief Technical Officer for 2+ years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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