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Related Recorders and Players Questions
I cannot stream.i cannot get into the Netflix program. It is
I cannot stream.i cannot get into the Netflix program. It is frozen. I unplugged the Roku box already several times, plugged it back in and it is not working. I called Netflix. They said it is a Roku … read more
Aric
Aric
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Run A/V and repair business for over
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Tells me my subscription is expired. Talked to a technician yesterday .I paid the subscription renewal fee yesterday. I entered a code and was told it would be back on within 34 hours. I still cannot … read more
electronicsguy
electronicsguy
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Remote keeps jumping back to home when I'm trying to do
Remote keeps jumping back to home when I'm trying to do something else. … read more
electronicsguy
electronicsguy
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We lost our internet yesterday and now it is restored.
We lost our internet yesterday and now it is restored. However, we cannot get Roku to connect. We have carefully tried the process several times. … read more
electronicsguy
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Bachelor's Degree
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Roku stick cannot connect to our WiFi- it has been running
Roku stick cannot connect to our WiFi- it has been running well for several years, then just became unable to connect. My 9 year-old laptop in the same room has no problem connecting with the same rou… read more
Nathan
Nathan
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Bachelors of Science
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Cannot get the Roku device to work. Just have screen shot of
Cannot get the Roku device to work. Just have screen shot of fish in a tank with one rock with Roku printed on it. Hasn't worked since we switched from ATT-uverse to Xfinity. … read more
electronicsguy
electronicsguy
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Well I totally screwed up my Roku! I went to my cable co
Well I totally screwed up my Roku! I went to my cable co Spectrum and got a new modem! Set it up and tried to put password ***** my Roku but it wouldn't accept it! Panic and went to factory settings o… read more
Eldon
Eldon
BS
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Everytime we turn on our roku it says we are not connected
everytime we turn on our roku it says we are not connected to the internet,but I can still stream the free games on them. I've unpluged it and it didn't help We are with direct tv /at&t ,the tv works … read more
Harry
Harry
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I cannot seem to get into Roku. The screen shows Connection
Hi!! I cannot seem to get into Roku. The screen shows Connection Error and also Please reconnect to the Internet. And then a long black "box" stating "back". … read more
electronicsguy
electronicsguy
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Bachelor's Degree
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I have made the correct connections, everything is fine up
I have made the correct connections, everything is fine up to the point where it runs a check, I get the three green check marks. Then it says it cannot connect to the ROKU servers to see if there are… read more
Richard
Richard
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Our Roku unit had been working well since we purchased it several
Our Roku unit had been working well since we purchased it several years ago. When we tried to use it this evening, it reported that we were not hooked up to the internet. A 014 error kept coming up. W… read more
Rusty
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I have a Samsung Standard definition TV and a Digital Stream
I have a Samsung Standard definition TV and a Digital Stream ds converter box as well a Roku box. I have yellow, white, and red cable coordinated in both the Roku box and digital stream converter box … read more
Steve G.
Steve G.
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Our Roku will not connect to our wireless internet. Can I
Our Roku will not connect to our wireless internet. Can I change the password? I cannot get the Roku to work. I've unplugged the power source, I've tried to reconnect the internet, maybe I can't remem… read more
ITTechChris
ITTechChris
IT Technician
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I CANNOT CONNECT TO INTERNET---IHAVE CHECKED CONNECTIONS,
i CANNOT CONNECT TO INTERNET---IHAVE CHECKED CONNECTIONS, BATTERIES, PASSWORD, THE WIFI IS WORKING, THE ROKU BOX IS ON--BUT WILL NOT CONNECT TO INTERNET. I SEE A LOCK SIGN ON THE SCREEN BESIDE MY WIFI… read more
Steve G.
Steve G.
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11,947 satisfied customers
We have had our roku for several months and have really enjoyed
We have had our roku for several months and have really enjoyed it. Until now "no problems. this past month it has stopped about every 2 to 5 minutes to re-boot. It takes about 5 min. to re-boot and t… read more
Rusty
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We have a Roku (about a year), but moved 6 months ago where
We have a Roku (about a year), but moved 6 months ago where we have not connected the Roku. I pulled it out to connect, the screen with netflix comes up, but stays on retrieving for an hour. The probl… read more
Rusty
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For well over a year, we have enjoyed watching Netflix streamed
For well over a year, we have enjoyed watching Netflix streamed to our TV via a Roku box. But we now are having a lot of trouble. The word "Retrieving..." will get frozen on the screen; then I will be… read more
Sijad H.
Sijad H.
Aviation Electricians Mate
Associate Degree
1,836 satisfied customers
We purchased a Roku XD/s for $99 and installed it on 12-6-10,
We purchased a Roku XD/s for $99 and installed it on 12-6-10, specifically to watch Netflix movies. Our IP is AT&T dsl, which has been fast and reliable for the last four years. Our wireless Router, a… read more
Steve G.
Steve G.
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Meet the Experts:

Louie

Louie

Technician

899 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

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328 satisfied customers

35 years technical audio and video systems integrator

Neil

Neil

Technician

55 satisfied customers

Over 25 years experience in electronic repair and design.

Steven

Steven

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27 satisfied customers

Master TV Technician providing warranty service for Samsung, Sharp and Sony

Nathan

Nathan

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1,524 satisfied customers

Electronics technician for install, troubleshooting, and repairs.

Shahid

Shahid

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1,137 satisfied customers

I have been repairing electronic gear since 1993 as a qualified Sony tech

Aric

Aric

Technician

1,054 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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