Recorders and Players
Recorder player problems? Ask a technician for answers ASAP
I'm reviewing your details and will reply shortly.
What exactly is on the TV screen when you try to view the Roku?
I need to know specifics of what happens when you try to use it. As much detail as possible.
I'm not sending the phone call offer. Read my replies on this page and reply back to me please!
The website sends its own offers, I have no idea what they are sending you but you can just ignore them!! Are you able to see my replies??
I posted this here at 7:12 and I've been waiting for your replies: What exactly is on the TV screen when you try to view the Roku? I need to know specifics of what happens when you try to use it. As much detail as possible.
Okay. Click the link below and scroll down about halfway. Find the reset button on your Roku, then press and hold that for 10 full seconds and release. This resets the Roku to factory defaults and you'll then need to set it up as if it were new:
Can you please not post multiple times? It erases my post and confuses the page. Send one reply and await my reply. I just posted some steps for you to try. Let me know what happens once you reset the Roku.
No, this has nothing to do with any other Roku than the one you're doing it to. The other one is unrelated.
Ok. Standing by.
Press and hold it for 10 seconds so it resets. Did it reset?
Okay cool. Run through setup and let me know if you can get onto Netflix.
Thank you. Standing by.
Simply reply back once you've completed setup.
Did you get a code on the screen?
You would enter the code here:
Are you able to see my replies above?
How old is this Roku please? Also how far is it away from your router?
Your rooms could be any size. Roughly how many feet from the router is this Roku?
Your rooms could be 24 feet long, they could be 8 feet long, etc.? This Roku isn't connecting so I'm trying to determine why. Any ideas how far (roughly)?
Thanks, ***** ***** crossed.
If this Roku was working fine before and then stopped then its not a distance issue from the router, but unfortunately would point to the Roku itself being faulty. We've done a full factory reset which should cure any issues if they were software related, however since it did not then you need to contact Roku for warranty replacement of the device.
Other than that, I'm sorry for the bad news and wish there were a quick fix.Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?
Do you need further assistance with this?
I spent the better part of the last hour working with you of my own time- and am only credited by the site with a positive rating. Was there anything else I could help you with please?
Yes, that's the best course of action now. could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?