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I am trying to activate my Roku. HELP!!!! EXPRESS. Well, I…

Customer Question
I am trying to...

I am trying to activate my Roku. HELP!!!!

Technician's Assistant: What Roku model do you have?

EXPRESS

Technician's Assistant: What have you tried so far with your Roku media player?

Well, I have it hooked to the tv, and I am getting an activation code, however when online (laptop) I just keep getting what I call the circle of death while trying to load.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I don't think so

Submitted: 2 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
6/1/2018
Electronics Technician: Richard, Customer Service replied 2 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to activate the Roku?

Please let me know

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Customer reply replied 2 months ago
I am getting an activation code, however when I get on my laptop to load, I just keep getting what I call the circle of death. It just is not loading.
Customer reply replied 2 months ago
no, to much money
Electronics Technician: Richard, Customer Service replied 2 months ago

Which browser on your laptop are you doing this in?

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Customer reply replied 2 months ago
There is a message on the tv now saying to try connecting again, and to go to go.roku.com/softwareupdate
Customer reply replied 2 months ago
I am using internet exployer
Customer reply replied 2 months ago
Should I try chrome
Electronics Technician: Richard, Customer Service replied 2 months ago

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then try to activate please

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Customer reply replied 2 months ago
Thank you attempting this now
Electronics Technician: Richard, Customer Service replied 2 months ago

Thank you

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Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
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Experience: Over 20 years fixing Electronically devices

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