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The roku screen is just flashing. 4660x2. Checked

Customer Question
The roku screen is...

The roku screen is just flashing

Technician's Assistant: What Roku model do you have?

4660x2

Technician's Assistant: What have you tried so far with your Roku media player?

Checked connection

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

The movie selection also flashes and the fish display is distorted

Submitted: 2 months ago.Category: Recorders and Players
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Answered in 2 minutes by:
5/31/2018
Electronics Technician: Nathan, Technician replied 2 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 31,447
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As a starting point, we'll need to reset the roku system:

Power off the tv and disconnect both power and hdmi from the roku.

Remove the batteries from the roku remote

Wait 5 minutes,

reconnect hdmi, power the tv on, then plug the roku power back in

put in a new set of fresh batteries into the roku remote

when you see the roku logo show on screen, press and hold the HOME button on the roku remote for 15 seconds.

Let me know the results.

Thank you,

Nathan

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Electronics Technician: Nathan, Technician replied 2 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Nathan
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Category: Recorders and Players
Satisfied Customers: 31,447
31,447 Satisfied Customers
Experience: Electronics technician for install, troubleshooting, and repairs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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