Recorders and Players

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I bought a Roku player serialR01 at Best Buy Jan 17, 2018.

Customer Question
Hi, i bought a...

Hi, i bought a Roku player serial(###) ###-####R01 at Best Buy Jan 17, 2018. Last night I was on Netflix and the remote stopped working. The green light keeps flashing and it was stuck on the program I was watching. I unplugged it and when I tried it today it won't do anything. How can I get a new remote controller? Please advise. thank you

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Yes, I think it's only the remote control. Everything else is OK.

Technician's Assistant: Have you tried restarting both your digital media player and your router?

Yes.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Netflix seems to be OK. Last night I was able to watch it but once I was off the remote wasn't doing anything.

Submitted: 2 months ago.Category: Recorders and Players
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Answered in 6 minutes by:
5/30/2018
Electronics Technician: Aric, Technician replied 2 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,829
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own Recorders and Players Question
Electronics Technician: Aric, Technician replied 2 months ago

First simply try removing the remote batteries, waiting 30 seconds and then putting them back in. Let me know what happens.

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Customer reply replied 2 months ago
I did that. I don’t need tech help. My remote doesn’t work , I only wanted to contact Roku about getting it replaced since I only bought it in January. I think I got to you in error. I want someone at Roku.
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