Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I'm stuck on the roku and can not get back to the reg. tv.

Customer Question
I'm stuck on the...

I'm stuck on the roku and can not get back to the reg. tv

Technician's Assistant: What Roku model do you have?

Roku ultra

Technician's Assistant: What have you tried so far with your Roku media player?

I shut it off both the tv and thre roku

Submitted: 2 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 1 minute by:
5/30/2018
Electronics Technician: Mike G., Technician replied 2 months ago
Mike G.
Mike G., Technician
Category: Recorders and Players
Satisfied Customers: 8,634
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own Recorders and Players Question
Electronics Technician: Mike G., Technician replied 2 months ago

Please try to get the model number off the back/side of the tv. If not:
-when did you buy the tv?
-what brand is the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

Ask Your Own Recorders and Players Question
Customer reply replied 2 months ago
un55ju6500f 2 yrs ago Samsung 55" led
Electronics Technician: Mike G., Technician replied 2 months ago

What is "reg. tv" - antenna or cable or satellite or?

Do you have the original Samsung remote that came with the tv?

Ask Your Own Recorders and Players Question
Electronics Technician: Mike G., Technician replied 2 months ago

Your phone request is posted to all experts, but I am not available by phone currently. In the mean time you and I can continue our chat.....

Ask Your Own Recorders and Players Question
Electronics Technician: Mike G., Technician replied 2 months ago
What is "reg. tv" - antenna or cable or satellite or?Do you have the original Samsung remote that came with the tv?
Ask Your Own Recorders and Players Question
Customer reply replied 2 months ago
Cancel the whole thing at this time
Electronics Technician: electronicsguy, Systems Engineer replied 2 months ago
electronicsguy
electronicsguy, Systems Engineer
Category: Recorders and Players
Satisfied Customers: 239
Verified
Phone call session started
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Setting up Roku Ultra. I get to pair your remote & cannot go
Setting up Roku Ultra. I get to pair your remote & cannot go farther. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We are trying to make a newly bought roku work. Roku ultra.
we are trying to make a newly bought roku work JA: What Roku model do you have? Customer: roku ultra JA: What have you tried so far with your Roku media player? Customer: we are [luggrd it in with our… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Am trying to hook up my roku to get art direct tv now. no
am trying to hook up my roku to get art direct tv now. no signal. Do I have the right input … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I can't get rocky tofinish hooking up. It only goes as far
I can't get rocky tofinish hooking up JA: Who makes your media player? How old is it? Customer: It only goes as far as Pair your remotes JA: What have you tried so far with your media player? Customer… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Hdcp keeps coming on tv I can hear sound but no video. I
Hdcp keeps coming on tv I can hear sound but no video … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
We have a ROKU account and have not used it in several
We have a ROKU account and have not used it in several months. We have now forgotten how to get it up on the TV and procedure for … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Roku was set up and working for 3 days. Watched a show.went
Roku was set up and working for 3 days. Watched a show.went back to roku and it said I was nit connected. Tried all the instructions to reconnect---no go ---now I'm getting the fish screesaver page? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
New roku ultra 4 .remote is not responding worked for a
new roku ultra 4 .remote is not responding worked for a week … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Setting up Roku Ultra for 1st time. The screen reads Auto
Setting up Roku Ultra for 1st time. The screen reads Auto detect display type and press OK to check HDMI connection. It's stuck when I type OK or any other key. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just purchased the roku ultra and it appears to not have
I just purchased the roku ultra and it appears to not have power no lights come on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Trying to open Roku Ultra we had it solved yesterday, but
Trying to open Roku Ultra we had it solved yesterday, but when I tried toped it today it opened then froze. Used my old Roku to navigate but this is not the Ultra Version I paid for. ***@******.*** … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My roku picture is all purple even when I restart it the
My roku picture is all purple even when I restart it the picture still comes up all purple. What do I do about it? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I'm not getting the set up screen. Ruko. Plugging in hdmi
Plugging in hdmi cable going to source and nothing comes up … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Setting up roku ultra, I have a sound bar. Roku now control
Setting up roku ultra, I have a sound bar. Roku now control power but I have no audio. How do I retlease audio control from roku? … read more
Harry
Harry
2,182 satisfied customers
I have a new 4k tv and I have the Roku ultra but I keep
I have a new 4k tv and I have the Roku ultra but I keep getting a message HCDP is not supported what does this mean … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I would like to unpair the remote for a Roku Ultra. I
I would like to unpair the remote for a Roku Ultra. I believe the RF signal is interfering with a custom remote used to control an entire system … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Stuck on a screen that has home -steaming channels &
Stuck on a screen that has home -steaming channels & settings no matter what i do can't get back to hulu or anything else … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I just finished watching a movie and everything is frozen. I
I just finished watching a movie and everything is frozen. I want to get back … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x