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Trying to select input to set up Roku. I used HDM1 to plug…

Customer Question
Trying to select input...

Trying to select input to set up Roku. I used HDM1 to plug in the stream player but it is saying it is not available

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

The tv is on

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

To the tv

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

My computer is way away from the tv

Submitted: 2 months ago.Category: Recorders and Players
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
5/30/2018
Electronics Technician: Shahid, Technician replied 2 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,494
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer.com
Sorry to hear that you're having trouble with this and I'll do my best to help, I need the following info to troubleshoot the problem
NOTE: my replies may take few minutes to reach you so please be patient

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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