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Roku stopped responding to wifi signal -- shows not

Customer Question
Roku stopped responding to...

Roku stopped responding to wifi signal -- shows not connected -- computer working fine

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Computer is picking up OK

Technician's Assistant: Have you tried restarting both your digital media player and your router?

Yes

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

That's the basics

Submitted: 2 months ago.Category: Recorders and Players
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Answered in 10 minutes by:
5/29/2018
Electronics Technician: Shahid, Technician replied 2 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,484
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer.com
Sorry to hear that you're having trouble with this and I'll do my best to help

- Is it a Roku Box or a Roku Stick in question that not picking up wifi signals?

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Customer reply replied 2 months ago
Roku 2 XD
Electronics Technician: Shahid, Technician replied 2 months ago

OK, following troubleshooting step, should be tried that might help
- Have you tried to disconnect Roku Box power cord from the power outlet for 5 minutes to reset, replug back in and check?

If not yet, please try it now and reply back with the result

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Customer reply replied 2 months ago
not into call now, but see it might be a way to go another time
Electronics Technician: Shahid, Technician replied 2 months ago

Did you get my previous reply?

OK, following troubleshooting step, should be tried that might help
- Have you tried to disconnect TV power cord from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

/

NOTE: The phone call or any other offer/ prompt is automated and did not send by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat

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Customer reply replied 2 months ago
STILL NOT WORKING ON ROKU -- for just a little more $$ than a call. I can get a new Roku, mine's pretty old
Electronics Technician: Shahid, Technician replied 2 months ago

I understand that is why explained

NOTE: The phone call or any other offer/ prompt is automated and did not send by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat

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