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Bought new roku,made a mistake installing .put in wrong

Customer Question
Bought new roku,made a...

Bought new roku,made a mistake installing .put in wrong email address and forgot password.

Technician's Assistant: Are you logged into your email account on any other devices?

Just this computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Dont know .moved last august most things lost.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just thank you,thank you etc.

Submitted: 2 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
5/29/2018
Electronics Technician: Aric, Technician replied 2 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,798
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 2 months ago

Do you know which Roku you have? (example: Premiere, Ultra, Express, etc.)?

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Electronics Technician: Aric, Technician replied 2 months ago

Or if you're unsure, click on the link below to find instructions on resetting to factory defaults for ALL of the models. This is what needs to be done so you can start over with setup:

https://support.roku.com/article/208757008-how-to-factory-reset-before-returning-selling-or-gifting

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Electronics Technician: Aric, Technician replied 2 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Electronics Technician: Aric, Technician replied 2 months ago

Did you need further assistance with this?

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Electronics Technician: Aric, Technician replied 2 months ago

Are you able to see my replies on this page, or did the website's phone offer cover/block them?

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