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Speak spanish my roku is not only a blue screen and tells me…

Customer Question
Speak spanish my roku...

Speak spanish my roku is not only a blue screen and tells me to visit this page

Technician's Assistant: What Roku model do you have?

Model 466ox2

Technician's Assistant: What have you tried so far with your 466O?

4660x2 sorry

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

The movie or series that I want to see is heard but you can not see the screen is blue that I should do please ????

Submitted: 25 days ago.Category: Recorders and Players
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Customer reply replied 25 days ago
hello
Answered in 4 hours by:
5/28/2018
Electronics Technician: electronicsguy, Engineer replied 25 days ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 774
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
When was last time this worked?
Who is your internet service provider?
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Customer reply replied 24 days ago
good afternoon was yesterday that stopped working and provider is spectrum
Electronics Technician: electronicsguy, Engineer replied 24 days ago

ok have you tried to reset your system?

To reset your system, disconnect power adapter from your roku, disconnect the HMDI cable that goes from roku to your TV, go to you wifi router, power it off and disconnect the power adapter for it. Let all the systems sit for 5 minutes and then put them back together starting with the router and then the roku.

Let me know the results.

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Customer reply replied 17 days ago
good morning even a little problem has been solved
Electronics Technician: electronicsguy, Engineer replied 17 days ago
Sorry,
Is the problem solved?
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Customer reply replied 17 days ago
not yet unresolved it keeps throwing the same error
Electronics Technician: electronicsguy, Engineer replied 17 days ago
I am sorry for the delays, were you able to reset the system?
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electronicsguy
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Category: Recorders and Players
Satisfied Customers: 774
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Experience: Worked on these instruments for over 15 years.

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