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I moved from Salt Lake and I can’t get my Directtv now

Customer Question
I moved from Salt...

I moved from Salt Lake and I can’t get my Directtv now account to update to Jacksonville FL. My app on my phone is updated to reflect jacksonville

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Yes it’s fine my channel lineup is SLC

Technician's Assistant: Have you tried restarting both your digital media player and your router?

I have a new att router. How do I restart my media player

Submitted: 2 months ago.Category: Recorders and Players
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Answered in 3 hours by:
5/27/2018
Electronics Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,832
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Category: Recorders and Players
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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