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I have an ipod touch and my apple ID and password are

Customer Question
Hi I have an...

Hi I have an ipod touch and my apple ID and password ***** disabled. how can I unlock it because the one I set it up with I do not use anymore and have a different apple id.

Technician's Assistant: When did you last change your password ***** Apple ID?

About a couple months at least.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes it says that my account has been disabled for security reasons

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The email for my Apple ID I do not have access to that email anymore to be able to receive an email to reset my password ***** unlock it.

Submitted: 2 months ago.Category: Recorders and Players
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Answered in 9 hours by:
5/27/2018
Electronics Technician: Russell H., Service Tech replied 2 months ago
Russell H.
Russell H., Service Tech
Category: Recorders and Players
Satisfied Customers: 12,934
Experience: 8+ years of professional experience
Verified

Hi - this is Russell H, Expert working with JustAnswer.com; I hope I can straighten out the matter of your question.

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Electronics Technician: Russell H., Service Tech replied 2 months ago

You can recover a password ***** an Apple ID, even if you "don't use that ID any more".

The process of recovering your Apple ID password ***** ***** steps - the first is needed, if you have forgotten what your Apple ID is. (If not, you can skip to the second step.)

1.

To recover first your Apple ID, then its password ***** go to this page:

https://iforgot.apple.com/appleid#!&section=appleid

and follow the process it recommends, to recover your Apple ID.

2.
Then with your Apple ID, you go to this page and follow its process, to recover your Apple ID's password:

https://iforgot.apple.com/password/verify/appleid

and enter your Apple ID there, and then click on 'Continue'.

(This may be done on any computer or smart device with internet and web page access.)
- If this answers your question, please rate my answer, using the five-star interface at the top of the JustAnswer.com question page. A five-star rating would be appreciated!
(If you need more info, or have any comments, use Reply To Expert to respond.)
Thanks.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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