Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Why doesn't my UBPX800 4K blue ray player can not read any…

Customer Question
Why doesn't my UBPX800...

Why doesn't my UBPX800 4K blue ray player can not read any 4K discs. Plays and randomly stops or freezes while playing the movie. Tried 4 different discs and I might add, this is the 2nd player

Technician's Assistant: Who makes your speaker or sound system?

Sony STR-DN1080

Technician's Assistant: What have you tried so far with your STR-DN1080?

Changed all HMDI cords, went and verified setting would support 4K

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

Its hooked to a LG OLED 55" TV and I also hooked the player up directly to the TV without any change

Submitted: 2 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Customer reply replied 2 months ago
It will play a Blue Ray disc just fine. Its the 4K discs that will not play thru without freezing
Customer reply replied 2 months ago
When it freezes, the remote will not work at all. Even the control buttons on the player will not work
Answered in 20 hours by:
5/26/2018
Electronics Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Customer reply replied 2 months ago
the issue still exists
Customer reply replied 2 months ago
No Thanks on the Phone call
Electronics Technician: Harry, Customer Service replied 2 months ago

Are they discs that you bought the movie or discs that you burned?

Ask Your Own Recorders and Players Question
Customer reply replied 2 months ago
They are brand new - 4K blue ray disc's. They also have a standard Blue ray disc and they all play perfect
Electronics Technician: Harry, Customer Service replied 2 months ago

Have you contacted Sony?

Ask Your Own Recorders and Players Question
Customer reply replied 2 months ago
They have replaced the player the first time. Problem still exists. Called them the 2nd time and they sent me to you
Electronics Technician: Harry, Customer Service replied 2 months ago

Sony would not send you to us for a replacement.

Ask Your Own Recorders and Players Question
Customer reply replied 2 months ago
No not the replacement, your right. I asked them what the issue was and if I was doing something wrong. That's why were chatting, they sent me the link to you or "Just answer"
Electronics Technician: Harry, Customer Service replied 2 months ago

Unfortunately, it will need to go through Sony.

Ask Your Own Recorders and Players Question
Customer reply replied 2 months ago
Apparently the Sony tech's are off for the holiday. It looks like I should call Sony again since this equipment is brand new and under their warrantee.
Electronics Technician: Harry, Customer Service replied 2 months ago

Yes, please call Sony.

Ask Your Own Recorders and Players Question
Customer reply replied 2 months ago
Thanks
Electronics Technician: Harry, Customer Service replied 2 months ago

You're welcome

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
It is brand new Sony Blu ray player that will not play audio
It is brand new Sony Blu ray player that will not play audio to accompany the video. The sound track is intact, but dialogue is not playing. And director's commentary is playing. When I try to change … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a BDP-S6700 4k blue-ray player that plays blue rays
I have a BDP-S6700 4k blue-ray player that plays blue rays fine, but won't play 4k movie discs. What do I need to check? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a 4k Samsung TV do I need a 4k dvd blur ray player to
I have a 4k Samsung TV do I need a 4k dvd blur ray player to watch 4k movies … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Sony Blue Ray player and I want to get to Netflex.
I have a Sony Blue Ray player and I want to get to Netflex. When I try to get through Sony, I don't get an apps selection to be able to select anything.… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I have a Blue Ray DVD player which also plays regular DVDs
I have a Blue Ray DVD player which also plays regular DVDs but am having a problem playing the movies; how do I start them?… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I own a UHD Smart tv that streams from Netflix and does 4K
I own a UHD Smart tv that streams from Netflix and does 4K upscaling. I want to purchase a Blue-ray player that will play blue-ray discs, DVDs and CDs. Eventually will want to play UHD movies from blu… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a panasonic blu ray player model BDT-215. I have always
I have a panasonic blu ray player model BDT-215. I have always had a problem with the screen going blank in the middle of a movie. It's still playing according to the player but no output. Any suggest… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
hi, I have a Sony STR-DH830 receiver with 5 HMDI ports.
hi, I have a Sony STR-DH830 receiver with 5 HMDI ports. One goes to the TV, the other the DVD player. The unused ones are game, SAT/CATV, Video1 and Video 2. I want to hook my Roku directly into the r… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I am trying to get my blu ray play model brc11082 to play blue
I am trying to get my blu ray play model brc11082 to play blue rays?? I went to their site www.RCAav.com for the software to load on a USB stick?? it is not there....My blu ray wont't play blu rays??… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have a Sony Bravia tv and i have a samsung blue ray player
I have a Sony Bravia tv and i have a samsung blue ray player that when playing a disc, it will stop playing and the blue ray player will suddenly go off. I called Samsung and they couldn't help.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
On my Blue Ray BD-C6500 Disc Player suddenly today although
On my Blue Ray BD-C6500 Disc Player suddenly today although I continue to get online into Netflix, however, the index of categories, under Genres "lock up" and will not let me change between types of … read more
Roger
Roger
Low-Voltage Electronics Specialist
Vocational, Technical or Trade Scho
1,443 satisfied customers
i have a sony bravia tv & have netflix thru my blue ray.i think
i have a sony bravia tv & have netflix thru my blue ray.i think i need an update because i am not getting a browse to find a movie how do i do that… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I am having trouble with my LGBD-670 Blu Ray Player during
I am having trouble with my LGBD-670 Blu Ray Player during playback as the video is freezing on a Blu-Ray disc, but it plays a standard DVD fine!… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
have a lg model bx 580 3d network blue ray disc / dvd player
have a lg model bx 580 3d network blue ray disc / dvd player live in uk it will play uk dvds but not american have changed it ti us region but still no luckcan you help… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
The film warrior starts buts freezes after 1 min 40 seconds
The film warrior starts buts freezes after 1 min 40 seconds on my LG blu ray player. This does not happen with any other films, I even went back to the shop and changed discs but still had this proble… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
My LG blue ray player wont play all of my dvds,for example
My LG blue ray player won't play all of my dvds,for example I have the tv show House and I just bought the seventh season, I will play disc 2 and 5, but it reads disc error on discs 1,3 and 4. Why wou… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have a LG BD570 Blu-Ray player, stream netflix, and am connecting
I have a LG BD570 Blu-Ray player, stream netflix, and am connecting to receiver via digital out (not fiber outic out) with Dolby 5.1 and DTS decoders built in. My receiver recognizes Dolby 5.1 and DTS… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
TV Question I purchased a Sony DVD recorder Model RDR GX-255
TV Question: I purchased a Sony DVD recorder Model RDR GX-255 not knowing it didn't have a built in tuner. As such I have to use a set top box controller to find/change the channels. I have it hooked … read more
Louie
Louie
Technician
Associate Degree
780 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x