Recorders and Players

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It won't connect to the internet. Good everything else is…

It won't connect to...

It won't connect to the internet

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Good everything else is connected

Technician's Assistant: Have you tried restarting both your digital media player and your router?

Not the router

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

But the TV yes

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Answered in 2 minutes by:
5/23/2018
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer.com
Sorry to hear that you're having trouble with this and I'll do my best to help

- What is the name/ make of the device not connecting to the internet?

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Customer reply replied 2 months ago
TLC roku tv

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 2 months ago
Tlc.roku tv 5120x

TCL TV model number would start like 40S3750 etc

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Customer reply replied 2 months ago
Ok I don't know

OK, following troubleshooting step, should be tried that might help
- Have you tried to disconnect TV power cord from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other Recorders and Players Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
Ok

OK, take your time and reply back with the result, please

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Customer reply replied 2 months ago
Still not connected

OK, is it first time setting up this TV?

OR it was connected to same wifi internet and recently got this problem?

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Customer reply replied 2 months ago
Error code 014.40

OK, is it first time setting up this TV?

OR it was connected to same wifi internet and recently got this problem?

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Customer reply replied 2 months ago
No

No to what?

I asked two questions above

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Customer reply replied 2 months ago
This is not my first time setting it up
Customer reply replied 2 months ago
It connected now thanks

Excellent, glad to know reset worked to fix the issue

Please rate me a 5-star at the top of this page so I can get the credit for my work on the website
Thank you

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Shahid
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,489
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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