Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Trying to log in but when I press direct now, you ask me to…

Customer Question
Trying to log in...

Trying to log in but when I press direct now, you ask me to enter my email and password ***** on the screen . How can I do that?

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. This is my third Roku and first I am trying to set up myself

Submitted: 3 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 3 hours by:
4/3/2018
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,603
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
My husband had a an account but he is deceased and I cannot
my husband had a an account but he is deceased and I cannot set up an account using the same email account I still use … read more
Sijad H.
Sijad H.
Aviatio Electricians Mate
Associate Degree
43 satisfied customers
I set up my account entered the activation code, my email
I set up my account entered the activation code, my email and password ***** the content I'll not load … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I lost my account sign in information. How can I get into my
I lost my account sign in information. How can I get into my account? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I screwed up. I'm trying to hook up a new roku. I have a
I have a Roku express. Got it yesterday. I had a new one--got it about 6-8 weeks ago and it died. My new one cqme yesterday from Amazon. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a Roku player in my den and it is working great. I
I have a Roku player in my den and it is working great. I purchased another Roku to go in the bedroom and went through procedure to activate it. I got to the point where it was asking for a password. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I am intalling a Roku steaming stick and having a problem
I am intalling a Roku steaming stick and having a problem with the set up. when i get to the prompt that requires a new or login to an existing account I continue to get messages that the password ***… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I'm trying to set up Roku for my mother in law, and entered
I'm trying to set up Roku for my mother in law, and entered the code on the screen, and my password. I was then told to log in on the website, but it wouldn't accept my password (even though it was fresh in my mind...). I hit "forgot password" to reset, but no new temporary password ***** sent to my email in the last few minutes...what's going on? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I previously had a passwork for setting up a ROKU account
I previously had a passwork for setting up a ROKU account 5048. When I tried to use it now it said I needed 6 characters. I tried to set up a new passwork for my email account with ROKU, but it text m… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I have a Roku ExpressPlus and I am trying to login into my
I have a Roku ExpressPlus and I am trying to login into my Roku account to activate it and I cannot get into my account. It keeps saying my email or password ***** ***** and I tried to reset my passwo… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Dear RUTVteam, I lost the capacity to open ROKU. In
I lost the capacity to open ROKU . In addition, I can not enter my ROKU account in order to find RUTV club channel for its activation in my computer and then in TV . I am very frustrated. Please, help. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I tried to sign up for a free month of directv on roku, when
i tried to sign up for a free month of directv on roku, when i clicked the button to begin, the screen i received indicated it was a 7-day trial. Then when i decided to try anyway, they wouldn't accep… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I switch from att to charter & changed my email address on
I switch from att to charter & changed my email address on roku & bought a new roku stick. Roku emailed me & said my address was changed. I have the internet all set to go, I just have to entered the … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
when I click on Netflix it asks if I am a member; if I say
when I click on Netflix it asks if I am a member; if I say yes, it asks me to sign in, and that doesn't work. If I say no it offers me a free trial. I looked at your answer to a previous, similar prob… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
My Roku was just reset. Case Number(NNN) NNN-NNNN I have attempted
My Roku was just reset. Case Number(NNN) NNN-NNNN I have attempted to log in on my computer to set up an account but my computer ID was not recognized. I am wondering if the person who assisted us cap… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
The Roku cannot connect to my wireless router. I am able to
The Roku cannot connect to my wireless router. I am able to use my laptop and tablet thru the wireless router, but not the Roku. I have checked my password XXXXX it is correct. The unit has been worki… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I forgot my password XXXXX Ive made attempts to reset it. I
I forgot my password XXXXX I've made attempts to reset it. I got a temporary password XXXXX it does not work.… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I CANNOT CONNECT TO INTERNET---IHAVE CHECKED CONNECTIONS,
i CANNOT CONNECT TO INTERNET---IHAVE CHECKED CONNECTIONS, BATTERIES, PASSWORD, THE WIFI IS WORKING, THE ROKU BOX IS ON--BUT WILL NOT CONNECT TO INTERNET. I SEE A LOCK SIGN ON THE SCREEN BESIDE MY WIFI… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have attachd my Roku 2 to my TV. Iget a message that it
I have attachd my Roku 2 to my TV. Iget a message that it can't connect to my wireless network. I am using WiFi in a campground and passwords are required. How do I get the Roku2 authorized for the Wi… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x