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Unable to start Netflix. Roku, about 1 year. Restarted

Customer Question
Unable to start Netflix ...

Unable to start Netflix

Technician's Assistant: Who makes your media player? How old is it?

Roku, about 1 year

Technician's Assistant: What have you tried so far with your Roku media player?

Restarted wireless router

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 3 minutes by:
4/3/2018
Electronics Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer
Sorry to hear that you're having trouble with this and I'll do my best to help

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Electronics Technician: Shahid, Technician replied 3 months ago

- Is it the only Netflix app not working and other apps are working fine on Roku device?

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Electronics Technician: Shahid, Technician replied 3 months ago

OK, have you tried to reboot Roku device?

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Customer reply replied 3 months ago
rebooted Roku device
Customer reply replied 3 months ago
rebooted router and roku devices
Electronics Technician: Shahid, Technician replied 3 months ago

OK, please log out from Netflix app on Roku and relog in to see if it helps?

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Customer reply replied 3 months ago
no help
Electronics Technician: Shahid, Technician replied 3 months ago

Sorry to hear that, since you think I'm not helping you so I'll opt out to repost this question for other techs to assist you further

Thanks

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Electronics Technician: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Recorders and Players
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer.

I'll be assisting you further.

A quick question did you recently change your router/modem/internet provider?

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