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My rook will respond until the hone page comes on and then…

Customer Question
My rook will respond...

My rook will respond until the hone page comes on and then won;t open anything.Help

Technician's Assistant: Who makes your media player? How old is it?

Approximately 3 years

Technician's Assistant: What have you tried so far with your media player?

I've turned off and on for the Rook itslelf, the router,the TV. These things have worked in the past but now now.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Is it on the box itself

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The only thing that isn't working is R

Technician's Assistant: How long has this been an issue? What happened right before this?

I used it about 3 months ago or more and I got too frustrated trying to make it work. II CHANGED THE BATTERY TOO

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I think this is everything

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 3 minutes by:
4/2/2018
Electronics Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer
Sorry to hear that you're having trouble with this and I'll do my best to help

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Electronics Technician: Shahid, Technician replied 4 months ago

- Is it a Roku Box or a Roku Stick in question which isn't working?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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