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I purchased a rocky express and when I create an account and…

Customer Question
I purchased a rocky...

I purchased a rocky express and when I create an account and put in the code, it just says loading, will not install

Technician's Assistant: Who makes your media player? How old is it?

Roku

Technician's Assistant: What have you tried so far with your Roku media player?

I got to the screen on my TV that tells me to use a mobile device or computer to activate. It tells me it is loading

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 38 minutes by:
4/2/2018
Electronics Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,306
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Electronics Technician: Shahid, Technician replied 3 months ago

- Do you get 'it is loading' message on the TV OR the computer/ mobile screen?

- Can you provide me the link to the page where you put the activation code?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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