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How do I remove HDCP unauthorized content? Roku stick Nov…

Customer Question
How do I remove...

How do I remove HDCP unauthorized content?

Technician's Assistant: Who makes your media player? How old is it?

Roku stick Nov 2017

Technician's Assistant: What have you tried so far with your Roku media player?

Unplugged everything several times

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I receive audio - no video

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
4/2/2018
Electronics Technician: Nathan, Technician replied 4 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 31,496
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As a starting point, we'll need to reset the roku system:

Power off the tv and disconnect both power and hdmi from the roku.

Remove the batteries from the roku remote

Wait 5 minutes,

reconnect hdmi, power the tv on, then plug the roku power back in

put in a new set of fresh batteries into the roku remote

when you see the roku logo show on screen, press and hold the HOME button on the roku remote for 15 seconds.

Let me know the results.

Thank you,

Nathan

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Customer reply replied 4 months ago
Did NOT WORK
Customer reply replied 4 months ago
is that the best you can do?
Customer reply replied 4 months ago
Was working fine yesterday - what changed?
Customer reply replied 4 months ago
is this just a scam?
Electronics Technician: Nathan, Technician replied 4 months ago

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

This is a legitimate support site, and I'm trying to help you, but please understand this is a conversation with a human tech. It takes more than a few seconds to type out a response and for messages to go back and forth.

Do you wish to continue?

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Electronics Technician: Nathan, Technician replied 4 months ago

Thank you, ***** ***** is appreciated.

So you completed the entire reset process, exactly as mentioned above? The timing and order are critical.
What specific apps/channels are you trying to use when the error comes up?

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Customer reply replied 4 months ago
britbox
Electronics Technician: Nathan, Technician replied 4 months ago

No issues with anything else (netflix, youtube, etc)?

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Electronics Technician: Nathan, Technician replied 4 months ago

Please go into the roku options menu next, and run the System Update option and let me know the results after that (testing multiple apps please)

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Customer reply replied 4 months ago
Also Netflix and Amazon. all have the same unauthorized content message
Electronics Technician: Nathan, Technician replied 4 months ago

Please go into the roku options menu next, and run the System Update option and let me know the results after that (testing multiple apps please)

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Customer reply replied 4 months ago
Already tried that
Electronics Technician: Nathan, Technician replied 4 months ago

Run though it again, please, after having done the reset process I mentioned earlier.

If still no change, you'll need to fully factory reset the roku, from the system menu

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Customer reply replied 4 months ago
Done for today, maybe tomorrow
Electronics Technician: Nathan, Technician replied 4 months ago

Thanks

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Electronics Technician: Nathan, Technician replied 4 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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