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I purchased a Roku 3 streaming media player (2014 model) and…

Customer Question
I purchased a Roku...

I purchased a Roku 3 streaming media player (2014 model) and it is no longer working

Technician's Assistant: How old is your Roku?

March 2016

Technician's Assistant: What have you tried so far with your Roku?

Unplug and pluging it back in. when I did this the green light did come on again but then it when off. I did it again and a white light came on and then when off

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

What else would you need to know

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 40 minutes by:
4/2/2018
Electronics Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,334
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer
Sorry to hear that you're having trouble with this and I'll do my best to help

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Electronics Technician: Shahid, Technician replied 3 months ago

- Does the TV show Roku logo/ Home Screen?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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