Recorders and Players

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Can’t get it to work. Purchased today. Installed but remote…

Customer Question
Can’t get it to...

Can’t get it to work

Technician's Assistant: Who makes your media player? How old is it?

Purchased today

Technician's Assistant: What have you tried so far with your media player?

Installed but remote is not working g

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

O

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 3 minutes by:
4/1/2018
Electronics Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,521
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 3 months ago

What is it you can't get to to work please?

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Customer reply replied 3 months ago
The device is blinking white lights. The handheld remote does not get past the English request
Electronics Technician: Aric, Technician replied 3 months ago

What device is it you're referring to here?? A Roku? Amazon Firestick?

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Electronics Technician: Aric, Technician replied 3 months ago

I'm not available by phone. The website sends that offer automatically. Another expert may accept it but in the meantime, simply reply back to me on this page and we can continue.

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Customer reply replied 3 months ago
Roku
Electronics Technician: Aric, Technician replied 3 months ago

Which model Roku do you have here?

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Customer reply replied 3 months ago
Express
Electronics Technician: Aric, Technician replied 3 months ago

What do you see on your TV screen right now?

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Customer reply replied 3 months ago
The press English.
Electronics Technician: Aric, Technician replied 3 months ago

Okay, remove the batteries from the remote, wait 10 seconds and then reinstall them. Let me know if it allows you to proceed.

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Customer reply replied 3 months ago
Then it’s going through the banner scroll. The stick doesn’t seem to communicate
Electronics Technician: Aric, Technician replied 3 months ago

Okay, remove the batteries from the remote, wait 10 seconds and then reinstall them. Let me know if it allows you to proceed.

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Customer reply replied 3 months ago
Already done that
Electronics Technician: Aric, Technician replied 3 months ago

Tell me everything you've tried already so we can save time.

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Customer reply replied 3 months ago
Everything.
Electronics Technician: Aric, Technician replied 3 months ago

If you've tried everything then I would suggest returning the Roku express as it would appear to be defective.

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Electronics Technician: Aric, Technician replied 3 months ago

Everything encompasses, well- everything. So then there's nothing else I could have you try if you've already tried it all.

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Customer reply replied 3 months ago
No it’s not
Electronics Technician: Aric, Technician replied 3 months ago

Good luck!

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Customer reply replied 3 months ago
Really!??
Electronics Technician: electronicsguy, Engineer replied 3 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 788
Experience: Worked on these instruments for over 15 years.
Verified
Phone call session started
Electronics Technician: electronicsguy, Engineer replied 3 months ago
Hi another expert here online to help
So have ever been able to use the roku before?
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