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Your question about my birthday says it is wrong. Amazon…

Customer Question
Your question about my...

Your question about my birthday says it is wrong

Technician's Assistant: Who makes your game system?

Amazon fire stick

Technician's Assistant: How old is your Fire?

Brand new

Technician's Assistant: What have you tried so far with your Fire?

I'm not having trouble with my system, your system would not accept my e-mail password. I was trying to change it but your system said my birthday was not right,,I've only had it for 15 years

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Just want to sign up

Submitted: 3 months ago.Category: Recorders and Players
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/31/2018
Electronics Technician: Pete, Engineer replied 3 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,328
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 3 months ago

If your birth date on the account is incorrect you should be able to select a different recovery option.

What all recovery options have you tried?

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Customer reply replied 3 months ago
you can have remote access to my computer
Customer reply replied 3 months ago
is anybody there?
Electronics Technician: Pete, Engineer replied 3 months ago

Yes I am here.

I will send you the remote connection offer now.

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Pete
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,328
20,328 Satisfied Customers
Experience: Over 16 years experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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