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ROKU opening screen up, but does not respod to remote.

Customer Question
ROKU opening screen up...

ROKU opening screen up, but does not respod to remote

Technician's Assistant: What Roku model do you have?

Ultra

Technician's Assistant: What have you tried so far with your Roku media player?

Changed remote batteries and hit all the buttons

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

This is a new connection to a samsung hotel tv

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 1 hour by:
3/31/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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