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Roku says not connected. I rebooted the Roku-didn’t help.

Customer Question
Roku says not connected...

Roku says not connected. I rebooted the Roku-didn’t help. Rebooted WiFi router-didn’t help. Selected my WiFi & entered my password-didn’t help. Don’t know what to do now. Can you help?

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

One said not connected - error code 016. After doing all the above it gave me error code 014.14

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

TV

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
3/30/2018
Electronics Technician: Richard, Customer Service replied 3 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,276
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me which roku model you have?

Thank you

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Customer reply replied 3 months ago
Expressplus
Electronics Technician: Richard, Customer Service replied 3 months ago

Thank you

Remove the power to the Roky express then wait 5 minutes, connect the power and tell me if it then connects please

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Customer reply replied 3 months ago
It says not connected to internet.
Electronics Technician: Richard, Customer Service replied 3 months ago

ok, go to settings, network, does it show as connected to wifi?

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Customer reply replied 3 months ago
Just cancel this, refund $5, don’t want free trial - it’s 1:45am & I need to go to bed. Will work on it tomorrow when I’m fully awake & not frustrated.
Customer reply replied 3 months ago
Can’t afford all these charges.
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Richard
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Category: Recorders and Players
Satisfied Customers: 47,276
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Experience: Over 20 years fixing Electronically devices

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