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Firestick is not working. message on screen says screen

Customer Question
Firestick is not working...

Firestick is not working. message on screen says screen saver will resume when i have more space

Technician's Assistant: What's the brand and model of your product?

What product?

Technician's Assistant: The Technician will be able to walk you through that. What have you tried so far?

I have disconnected the modem for approx 60 seconds

Technician's Assistant: Who makes your router?

Miss your asking a lot of questions that i can/t answer. all i know is i have a fire stick that is not working my tv is a 50inc rca

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Yes, i,m 80 years old and am not the most cyber space lierate perso on the planet.

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 6 hours by:
3/29/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,842
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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