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I just received my new Roku premier and want to set it up…

Customer Question
I just received my...

I just received my new Roku premier and want to set it up but it seems there are two wires I need and only one came with it. My old Roku has two wires but the one has three separate connections while the new one has a different head. Do you need to send me a newer type for the premier?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

It"s my tv

Technician's Assistant: When did you last update your Premier?

I just received it two days ago

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 4 hours by:
3/27/2018
Electronics Technician: Pete, Engineer replied 3 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,330
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 3 months ago

Hello Barbara, the Roku Premiere normally connects to the TV using a single HDMI wire.

What type of wire did you use previously?

What type of TV are you trying to connect it to?

Could you attach some photos to show me the connections that you are trying to use?

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