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My Roku on my TV stop working last night, tried to reinstall…

Customer Question
My Roku on my...

My Roku on my TV stop working last night , tried to reinstall it no luck it just goes so far

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

Yes it goes up to the apps

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

Power out let

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
3/27/2018
Electronics Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,482
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 3 months ago

Which Roku is this please (Premiere, Stick, Roku 2, 3, 4, etc.)? Also how long have you owned it for roughly?

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Electronics Technician: Aric, Technician replied 3 months ago

I'm not available by phone. The website sends that offer automatically. Another expert may accept it but in the meantime, simply reply back to me on this page and we can continue.

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Customer reply replied 3 months ago
i have tried to set it up again and it response is that it is not cone-ted
Electronics Technician: Richard Hill, Electronics Engineer replied 3 months ago
Richard Hill
Richard Hill, Electronics Engineer
Category: Recorders and Players
Satisfied Customers: 883
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

Try restarting your router and then try connecting again.

I hope that helps, Best Regards,

Rich

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Electronics Technician: Richard Hill, Electronics Engineer replied 3 months ago

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

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Richard Hill
Richard Hill, Electronics Engineer
Category: Recorders and Players
Satisfied Customers: 883
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Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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