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I can get the roku page, but when I use the remote and push
I can get the roku page, but when I use the remote and push OK nothing happens. I put in new batteries. What's happening? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,505 satisfied customers
My remote will only turn the TV on and off. The screen is
My remote will only turn the TV on and off. The screen is frozen … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,505 satisfied customers
I'm not receiving my roku, the screen just show the roku
I'm not receiving my roku, the screen just show the roku name. … read more
Nathan
Nathan
Bachelors of Science
25,497 satisfied customers
Roku won't respond to remote. Ultra. Turn the unit on and
Roku won't respond to remote JA: What Roku model do you have? Customer: Ultra JA: What have you tried so far with your Roku media player? Customer: Turn the unit on and off JA: Anything else you want … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,505 satisfied customers
Ther. I have rook and it says check the antenna cable and
I have rook and it says check the antenna cable and run auto program there is no picture on TV … read more
electronicsguy
electronicsguy
Engineer
856 satisfied customers
When I turn onthe channels apprear but the remote doesn't
When I turn onthe channels apprear but the remote doesn't move when pressing the buttons. The unit is warm to my touch. the unit was purchased at Best Buy in 2014.. it is Ruko 2 … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
8,692 satisfied customers
We are trying to watch a show on Amazon Prime and it keeps
We are trying to watch a show on Amazon Prime and it keeps resetting every couple of seconds. We called amazon and they said it was not their problem. … read more
Nathan
Nathan
Bachelors of Science
25,497 satisfied customers
Hdcp keeps coming on tv I can hear sound but no video. I
Hdcp keeps coming on tv I can hear sound but no video … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,505 satisfied customers
My roku will turn on but is locked. It stays on "Home" and
My roku will turn on but is locked. It stays on "Home" and will not toggle at all to my streaming accounts. I have tried unplugging it and waiting a few seconds to turn it on and re-boot it. Nothing c… read more
Eldon
Eldon
BS
216 satisfied customers
We can turn the Roku on and get the main page, but cannot
we can turn the Roku on and get the main page, but cannot bring up netflix. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,505 satisfied customers
My roku 2 quit working. 4210x. Unplugging it and plugging it
unplugging it and plugging it back in again, checking each of the connections. the light on the router goes off when I unplug the ethernet connection and back on again when I plug that back in. When I repower the Roku unit I get the initial Roku screen then nothing. each time I try a key on the remote unit the light on the base unit flickers. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,505 satisfied customers
I have moved and lost all my paperwork to my Roku. I am
Hi, I have moved and lost all my paperwork to my Roku. I am looking for a pin number to my unit. Can you help me? … read more
Nathan
Nathan
Bachelors of Science
25,497 satisfied customers
Suddenly the remote will go to the first channel selection,
suddenly the remote will go to the first channel selection, but won't open it, nor will it forward to another channel. I tried to do a re-set but to no avail. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,371 satisfied customers
I paused the device last night and it froze. Whatever I
I paused the device last night and it froze. Whatever I tried....turning it off...turning TV off didn't work. This morning I can get to the main screen but no further. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,505 satisfied customers
I am able to stream on my tv, but my remote is not working.
i am able to stream on my tv, but my remote is not working. no pause, no stop, nothing. i have put in new batteries. help! … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,505 satisfied customers
I am unable to connect Roku to my system.. It is 6 years. I
This is Sylvania. It is 6 years. I don't know what the model is. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,505 satisfied customers
My Roku remote is not working. I see the Roku screen on my
My Roku remote is not working. I see the Roku screen on my TV but can't get the remote to show Netflix, Hulu,etc. I've changed the batteries to no avail. What could be wrong?… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,371 satisfied customers
I have a Sanyo TV which was 14 which the color was fine then
I have a Sanyo TV which was 14 which the color was fine then I got a roku device which works fine the color is fine and I've been using this almost exclusively but then today when I turned off the rok… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,505 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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