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I'm not connected to the internet. Got a new moden & assumed…

Customer Question
I'm not connected to...

I'm not connected to the internet. Got a new moden & assumed my Netflix would be working

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Yes I'm on the computer

Technician's Assistant: Have you tried restarting both your digital media player and your router?

How do I start the Roku

Submitted: 3 months ago.Category: Recorders and Players
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Customer reply replied 3 months ago
Pouter Password ***** Wi Fi *50 Wi Fi name Solmelia 5 Solmelia 24
Answered in 16 minutes by:
3/26/2018
Electronics Technician: Richard, Network Specialist replied 3 months ago
Richard
Richard, Network Specialist
Category: Recorders and Players
Satisfied Customers: 47,262
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me which roku you have?

Please let me know

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Customer reply replied 3 months ago
Model 4630X I have 2 Roku both same model # other #'s 7KA6AH539421 & 7KA6A1324769
Customer reply replied 3 months ago
Just print them and my friend will fix it. I have already been forced into paying money that was supposed to be refundable
Electronics Technician: Richard, Network Specialist replied 3 months ago

Thanks

You will need to connect it to your new wifi network

To do this

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select Network.
  4. Select Set up connection.
  5. Select Wireless.

Select your network enter in the password ***** it will then allow for netflix again

Let me know how you go please

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Richard, Network Specialist
Category: Recorders and Players
Satisfied Customers: 47,262
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Experience: 20 years consulting in the IT industry with Networking

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