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I have a first generation I-pod with a lot of songs

Customer Question
I have a first...

I have a first generation I-pod with a lot of songs downloaded. It was a special gift given to me by my son. It even has my initials engraved on the back. It needs a new battery. I brought it to 2 Apple stores to see if they could replace the battery. Both told me they no longer carry generation 1 replacement batteries. I 've called everywhere with no results. Can you please tell me where I can a new battery for this I-Pod please.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I am not sure what you are asking me. I am 74 years old and not the most knowledgeable person when it comes to anything technical.

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

It has been a while. Probably over a year. I have tried to charge the I-Pod but it will not charge past 10 o/o.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No but thank you for your help. I do not own a computer yet (hopefully that will change soon). Everything I do is off my I-Pad.

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 2 hours by:
3/26/2018
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,621
Experience: IT at Justanswer
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Electronics Technician: Harry, Customer Service replied 3 months ago
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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