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I have a Roku player, model 2050X. Does this model support…

Customer Question
I have a Roku...

I have a Roku player, model 2050X. Does this model support closed captioning? I have looked and tried everything and I cannot get it.

Technician's Assistant: How old is your 2050X?

It's 4-5 years old.

Technician's Assistant: What have you tried so far with your 2050X?

Following the Roku online instructions, I have gone into settings, but there was no "accessibility" or "captions" option.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I don't think so.

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
3/25/2018
Electronics Technician: Rusty, Engineer replied 3 months ago
Rusty
Rusty, Engineer
Category: Recorders and Players
Satisfied Customers: 6,112
Experience: Karaoke Systems Manager, signal specialist, all recorders and players expert
Verified

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

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Electronics Technician: Rusty, Engineer replied 3 months ago
  • Press the Home button on your Roku remote.
  • Scroll up or down and select Settings.
  • To open the captions menu, select Accessibility. ...
  • Select Captions mode and choose when captions appear.

Not all channels have captioning. Closed captions are embedded in the show or movie you are watching, they do not come from Roku, but Roku can turn them on if they are available with these steps.

Please rate 3-5 stars for my service. If you still need help, please reply.

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Customer reply replied 3 months ago
I have tried what you suggested. There is no "accessibility" or "captions" within Settings.
Electronics Technician: Rusty, Engineer replied 3 months ago

Ok, let's do it during playback. Start a program. Press the * button on the remote. Scroll up and locate Closed Captioning to turn it on or off. Please tell me if this service is available on your Roku device.

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Customer reply replied 3 months ago
This was a bust and seems like a scam! I had better not see any additional charges, other than the $5, on my credit card.
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