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What do I do if my Roku2 cannot connect to my wireless

Customer Question
What do I do...

What do I do if my Roku2 cannot connect to my wireless network? I had this set up last night and connected successfully. Now it will not connect.

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

My computer connection is fine.

Technician's Assistant: Have you tried restarting both your digital media player and your router?

No--I'll do that.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I turned the router off, waited a few seconds and turned it on again.

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 1 minute by:
3/25/2018
Electronics Technician: technicalcat, Engineer replied 3 months ago
technicalcat
technicalcat, Engineer
Category: Recorders and Players
Satisfied Customers: 2,588
Experience: Technician at LocalTechShop
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

Are you getting to the point where you can see the NAME of your wireless (WIFI) network from the Roku network settings? If so, what is it showing for signal strength (bars)?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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