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My roku was working before. Currently when i use my sony…

Customer Question
My roku was working...

My roku was working before. Currently when i use my sony remote, hitting source then choosing HDMI1, there is the background of roku- the cartoon innercity skyscrapers, but I have no video. can you help me with the connection?

Technician's Assistant: What Roku model do you have?

It was given too me. its a small square HD box. My nephew set it up for me

Technician's Assistant: What have you tried so far with your Roku media player?

I know next to nothing about technology. nothing really

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I really don't know anything, so i do not know what to mention

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
3/25/2018
Electronics Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,484
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 3 months ago

Any idea how long it's been since the batteries were replaced in that Roku remote? If not, can you try replacing them and let me know what happens?

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Electronics Technician: Aric, Technician replied 3 months ago

Are you still with me here?

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Customer reply replied 3 months ago
Just replaced them and hit the home button and the picture went purple. now it says Roku
Electronics Technician: Aric, Technician replied 3 months ago

Okay, and then what? After the Roku letters did it start up?

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Electronics Technician: Aric, Technician replied 3 months ago

In other words is it working normally now?

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Electronics Technician: Aric, Technician replied 3 months ago

Hello.....

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Electronics Technician: Aric, Technician replied 3 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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