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My roku stick remote cannot move search letters or other…

Customer Question
My roku stick remote...

My roku stick remote cannot move search letters or other screen functions. I purchased unit 2 weeks ago and changed the batteries 15 minutes ago .

Technician's Assistant: What Roku model do you have?

Wait please model is 3800X

Technician's Assistant: What have you tried so far with your 3800X?

Pulled out stick and returned to tv. screen looks normal but I cannot move any letters or turn on and off

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Yes we had no problems prior to turning off tv yesterday after watching a movie

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 1 minute by:
3/24/2018
Electronics Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,497
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 3 months ago

Please unplug the power cord from the back of the Roku, wait 1 full minute and then plug it back in. Let me know if the remote responds at that point.

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Electronics Technician: Aric, Technician replied 3 months ago

Simply view my reply and send one back to proceed.

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