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My att password has too many digits including letters and…

Customer Question
My att password *****...

My att password ***** too many digits including letters and digits

Technician's Assistant: Who makes your media player? How old is it?

Roku express wifi is new and tv is Sony flat screen about 6-7 yrs. old

Technician's Assistant: What have you tried so far with your Roku media player?

To enter code asks for password ***** ATT68HG2JY. tried that and also password ***** is even longer

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I have had several Rokus before no problem.

Submitted: 2 months ago.Category: Recorders and Players
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Answered in 2 hours by:
3/24/2018
Electronics Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,410
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
I do need help I have two accounts I want to cancel one add one. Replace cs37c5699444 model 4660x2. I am replacing it with Roku Express
Electronics Technician: Harry, Customer Service replied 2 months ago

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 2 months ago
My mistake
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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