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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 783
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I was asked to enter my Roku access acct. number which when

Customer Question

I was asked to enter my Roku access acct. number which when I paid my fee I was told it was “Roku @123” but this was rejected. I am trying to activate a channel
JA: What Roku model do you have?
Customer: I ‘m not sure
JA: What have you tried so far with your Roku media player?
Customer: Netflix, Hulu Amazon and a few others
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Recorders and Players
Expert:  Shahid replied 5 months ago.

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

Expert:  Shahid replied 5 months ago.

- Are you setting up a Roku device very first time?

Customer: replied 5 months ago.
No I have been using it for several months. The problem seems to be that Roku never gave me a proper password
Expert:  Shahid replied 5 months ago.

OK, what are the exact words appear on the screen?

- Is it asking for a PIN Code when trying to add/ subscribe a channel?