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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 791
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When using on demand, I use to get a screen with a key board

Customer Question

When using on demand, I use to get a screen with a key board with letters now I get a quick tip that shows me the remote that doeosnt work at all
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: xfinity x1
JA: What's the model of your XFinity router?
Customer: would my account number help
JA: What have you tried so far?
Customer: not much have turn the power off
JA: Anything else you want the Network Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Recorders and Players
Expert:  Richard replied 8 months ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, you are not able to use the Xfinity remote at all correct?

Please let me know