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I have a TCL TV with Roku that I bought gently used from my…

Customer Question
Hi! I have a...

Hi! I have a TCL TV with Roku that I bought gently used from my best friend after her husband died. I love it. I have it all hooked up with my wifi and internet, and I can watch movies on Amazon and Netflix. But when I try to subscribe to Acorn, it has my friend's name registered and probably his password. I need to change the registration and password, and I don't know how to do that. Roku has not answered my inquiries.

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

Everything works great. The Roku screen comes up, and I can go to streaming or to DVR or to DVD player.

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

But I cannot sign up for Acorn, as the TV is registered to my friend,***@******.***

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No, I don't think so. I have been able to do everything else till now.

Submitted: 1 month ago.Category: Recorders and Players
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Answered in 21 minutes by:
3/22/2018
Electronics Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 12,677
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Electronics Technician: Shahid, Technician replied 1 month ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Louie
Louie, Technician
Category: Recorders and Players
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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