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2 years. When I click on Netflix, then the program, I get…

Customer Question
2 years. Technician's Assistant:...

2 years.

Technician's Assistant: What have you tried so far with your media player?

When I click on Netflix, then the program, I get "check connections." When I check connections, they are okay. When I go back and click on the program again I get "check connections." George

Submitted: 3 months ago.Category: Recorders and Players
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Answered in 1 minute by:
3/22/2018
Electronics Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,309
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Electronics Technician: Shahid, Technician replied 3 months ago

What is the name/ model of the device you're using to get Netflix streaming service and gets a check-connection error message?

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Customer reply replied 3 months ago
roku 1
Electronics Technician: Shahid, Technician replied 3 months ago

it is an old device, lets try the following step that might help

- Have you tried to disconnect Roku power cord from the power outlet for 5 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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