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Roko is on. Netflix comes on But when I choose a program to…

Customer Question
Roko is on. Netflix...

Roko is on. Netflix comes on But when I choose a program to watch it goes to checking Connection and then will not open program. What do I do to correct this problem?

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Yes

Technician's Assistant: Have you tried restarting both your digital media player and your router?

Yes I unplugged everything and that didn't work.

Submitted: 1 month ago.Category: Recorders and Players
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Answered in 5 minutes by:
3/22/2018
Electronics Technician: Richard, Customer Service replied 1 month ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 44,731
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me which version Roku you are using?

Thank you

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Customer reply replied 1 month ago
I have to turn on Roku to find it I will be right back
Electronics Technician: Richard, Customer Service replied 1 month ago

thank you

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Customer reply replied 1 month ago
The # is 3100X
Customer reply replied 1 month ago
I have to leave will connect later. Thank you.
Electronics Technician: Richard, Customer Service replied 1 month ago

Thanks

Remove the power to the box, wait 5 minutes, connect the power and tell me how it now functions please

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Richard
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 44,731
44,731 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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