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I can't get my vcr dvd combo out of dvd mode. Toshiba I

Customer Question
I can't get my...

I can't get my vcr dvd combo out of dvd mode

Technician's Assistant: Who makes your media player? How old is it?

Toshiba I bought it used.

Technician's Assistant: What have you tried so far with your Toshiba media player?

I tried everthing I know.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Not really

Submitted: 4 months ago.Category: Recorders and Players
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Customer reply replied 4 months ago
Toshiba SD-V394SU DVD VCR COMBO
Answered in 2 hours by:
3/21/2018
Electronics Technician: electronicsguy, Engineer replied 4 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 788
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
Do you have original remote control for this system?
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Customer reply replied 3 months ago
I have to go to work contact you when I get home tonight. thank you.
Electronics Technician: electronicsguy, Engineer replied 3 months ago
Thanks for your response. Can try to use buttons on the actual system and not on remote control.
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Customer reply replied 3 months ago
no, I would rather chat than by phone call. I have tried the buttons on the system and nothing works
Electronics Technician: electronicsguy, Engineer replied 3 months ago

Can we schedule a phone call to try to work with you to resolve the issue

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Customer reply replied 3 months ago
I would rather do it by chat
Electronics Technician: electronicsguy, Engineer replied 3 months ago

Ok,

Are you available now?

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Electronics Technician: electronicsguy, Engineer replied 3 months ago

So using remote control and button on the system does not work right?

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Customer reply replied 3 months ago
no. it goes in to dvd mode
Electronics Technician: electronicsguy, Engineer replied 3 months ago
Have tried to load a vcr tape on the system to see if it will load?
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Electronics Technician: electronicsguy, Engineer replied 3 months ago
then play?
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Customer reply replied 3 months ago
the tapes play and I can record. I just can't timer record. every time I hit timer record it goes in dvd mode.
Electronics Technician: electronicsguy, Engineer replied 3 months ago
Is the clock on the system set correctly?
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Customer reply replied 3 months ago
every time I hit timer record it goes in the DVD mode.
Customer reply replied 3 months ago
I am really disappointed with this web page and I am going to report as fraud taking peoples money with out really helping them
Customer reply replied 3 months ago
if you don't know the answer just say so. don't keep telling what I already tried, now you won't get back to me why.
Customer reply replied 3 months ago
why was my credit card charged when I wasn't satisfied.
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Electronics Technician: Harry, Customer Service replied 3 months ago

Have you tried unplugging the power cord?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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