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My roku remote will not respond. I am on netflix and all the…

Customer Question
My roku remote will...

My roku remote will not respond. I am on netflix and all the happens on the tv screen is quick promos for various programs keep passing along.

Technician's Assistant: What Roku model do you have?

I don't know. It has been working fine.

Technician's Assistant: What have you tried so far with your Roku media player?

To get it to move the white framing on the edge of each different progran or to move up and down.When I turned it on tonight the netfilx logo did not show and it went to the green boxes where it asks who is watching, but is was slow respoonding then. I want to talk to some tech support. My phone is 76o-699-7409

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Are we going to the phone?

Submitted: 4 months ago.Category: Recorders and Players
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
where are you with a simple answer? This is very difficult for me. my tv and remote are in different rooms. I called netflix first and they gave me your number.
Answered in 43 minutes by:
3/20/2018
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,221
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please remove the power to the Roku box, wait 5 minutes, connect the power and then power it on.

Tell me how it then operates please

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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