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My remote for my Roku went bad after 5 months. Now using…

Customer Question
My remote for my...

My remote for my Roku went bad after 5 months. Now using phone app. Problem is before I could get all cable stations using remote for cable box. Now that's not possible & I can't access stations like MSNBC and am stuck with other news channels and unable to access my cable stations

Technician's Assistant: What is the model of your TV?

Sharp bought in Nov

Technician's Assistant: What menu options can you access, if any?

I can get netflicks amazon, Rokus cbs ABC news,

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

How i can change settings so i can access Roku & my cable channels as well

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 32 minutes by:
3/20/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,649
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
still need help but won't be home until 8:30pm Est in NY . Can someone be available then?
Electronics Technician: Harry, Customer Service replied 4 months ago

Yes

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Customer reply replied 4 months ago
Are you saying $25 more than I've already paid?
Electronics Technician: Harry, Customer Service replied 4 months ago

That is an automated offer -- you can ignore it.

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Customer reply replied 4 months ago
I'd prefer to talk . Can I schedule to do that at 8:30 if I don't have to pay an additional amount over what I've already paid & haven't used
Electronics Technician: Harry, Customer Service replied 4 months ago

No, that is not a free service.

Reply back here when you are free again

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Customer reply replied 4 months ago
I've already paid $35 & haven't communicated with anyone!
Electronics Technician: Harry, Customer Service replied 4 months ago

Reply back here when you are free again

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Customer reply replied 4 months ago
I still don't know if $25 is in addition to the $35 I've already paid
Electronics Technician: Harry, Customer Service replied 4 months ago

Yes, it is an additional feature that is not required. You can either accept it or decline it.

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Customer reply replied 4 months ago
Would prefer to try the typing that I paid for first & if that gets too confusing, then I'd switch to phone.
Electronics Technician: Harry, Customer Service replied 4 months ago

OK -- reply back here at 830 as you mentioned.

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Customer reply replied 4 months ago
Shall do. thanks!
Electronics Technician: Harry, Customer Service replied 4 months ago

You're welcome

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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