Recorders and Players

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Disk is stuck in player. A disc is stuck in my player. The…

Customer Question
Disk is stuck in...

Disk is stuck in player

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

A disc is stuck in my player

Technician's Assistant: Do you plan on doing the work yourself?

Yes

Technician's Assistant: Anything else we should know to help you best?

The source key on remote works but stopped playing movie and arrow button doesn't work nor at player

Technician's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

Samsung dvd/blue ray ak59-00149a

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 6 hours by:
3/20/2018
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,276
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you disconnect the power cable then wait 2 minutes.

Then hold the eject button on the player and with it held, connect the power and power it on.

Tell me if it ejects the disk out please

Ask Your Own Recorders and Players Question
Electronics Technician: Richard, Customer Service replied 4 months ago

Thank you

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Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,276
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Experience: Over 20 years fixing Electronically devices

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