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2 problems- first when we had mac serivced it cleared oout…

2 problems- first when...

2 problems- first when we had mac serivced it cleared oout my itunes- wondering how to restore my library and playlists. Also it kept making me change passwrods and now I dont know password ***** my ipod. Thanks!

Technician's Assistant: When did you last change your password ***** Apple ID?

It has been about a month now

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

On the computer?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I dont think so thanks ok great

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Answered in 4 hours by:
3/19/2018
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,365
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Customer reply replied 4 months ago
Ok great thanks Pete!

First, do you have a backup of your iTunes files available to restore it from?

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Customer reply replied 4 months ago
Ok- did u c my problems?
Customer reply replied 4 months ago
Well we have icloud- i have never used it but all the music should be tvere
Customer reply replied 4 months ago
When we took our mac in they backed everything to the cloud

Ok, can you log into your iCloud account and check if the music files are there.

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To recover your iTunes from the Cloud, see the following guide:

https://support.apple.com/HT204184

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Customer reply replied 4 months ago
let me c if I can get into it

You can sign in at https://www.icloud.com/

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Customer reply replied 4 months ago
it is telling me my ID or password ***** last time I was trying to get on it kept making me change password ***** now I have no idea of either- it should be the computer password ***** wondering if my apple id is something different?
Customer reply replied 4 months ago
cant we just reset everything?
Customer reply replied 4 months ago
or retrieve the password?

It will be the same password ***** all Apple accounts.

If you don't remember it you can reset it at:

https://iforgot.apple.com/password/verify/appleid

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,365
Experience: Over 16 years experience installing and repairing electronics.
Verified
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