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Louie, I'm trying to connect a Roku to an older Toshiba

Customer Question
Hi Louie, I'm trying...

Hi Louie, I'm trying to connect a Roku to an older Toshiba Model 32A32A. Inputs verified as correct , getting a "ba ba" continuous sound with no picture. TV or need a different Roku?

Technician's Assistant: What Roku model do you have?

Roku 3

Technician's Assistant: What have you tried so far with your Roku media player?

Retrying setup several times. Moved input connections.

Submitted: 4 months ago.Category: Recorders and Players
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/19/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,616
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I still require assistance and would prefer to talk via phone.
Electronics Technician: Harry, Customer Service replied 4 months ago

Did you change the INPUT on the TV to the ROKU input?

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Customer reply replied 4 months ago
I think so .
Electronics Technician: Harry, Customer Service replied 4 months ago

Did you change the INPUT on the TV or remote?

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Customer reply replied 4 months ago
are we still connected....
Electronics Technician: Harry, Customer Service replied 4 months ago

Did you change the INPUT on the TV or remote?

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Customer reply replied 4 months ago
I did.
Electronics Technician: Harry, Customer Service replied 4 months ago

Is the ROKU connected with the power adapter too? (plugged into the wall)

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Customer reply replied 4 months ago
plugged into wall directly.
Electronics Technician: Harry, Customer Service replied 4 months ago

Are you able to test the ROKU on another TV?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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